Privacy Policy

This Privacy Policy explains how Whish Taxi Lebanon collects, uses, stores, and protects information when you use the Whish Taxi mobile application, website, and related taxi booking services.

Information We Collect

Depending on how you use Whish Taxi, we may collect the following information:

• Name, phone number, and account profile details.
• One-time password verification data used to confirm phone number ownership.
• Pickup and drop-off locations, saved addresses, additional address notes, and recent locations selected in the app.
• Taxi order details, including pickup time, trip status, assigned driver or supplier, route zones, fare, and booking history.
• Device and app information needed for push notifications, app security, troubleshooting, and service reliability.
• Support messages or other information you choose to send to us.

Location Information

The app may request access to your device location so you can select your pickup location, search nearby places, show routes, and help drivers reach the correct address. You can disable location permission in your device settings, but some booking features may not work correctly without it.

How We Use Information

We use collected information to:

• Create and manage rider and driver accounts.
• Send WhatsApp OTP verification codes and service messages.
• Create taxi bookings and calculate transfer prices based on zones.
• Assign drivers, show driver contact details to riders, and show rider/order details to assigned drivers.
• Send push notifications about order status changes, driver assignment, and important service updates.
• Improve service reliability, prevent abuse, protect OTP quotas, and investigate technical problems.

Sharing Information

We share information only when needed to provide the service. For example, rider pickup/drop-off details and phone numbers may be shared with assigned drivers or suppliers so they can complete the taxi booking. Driver contact details may be shown to the rider after assignment.

We may also use trusted service providers for map services, WhatsApp messaging, push notifications, hosting, analytics, and app infrastructure. These providers process information only as needed to operate the service.

Payments

Whish Taxi currently supports cash payment for taxi orders. The app does not collect payment card numbers or online payment credentials.

Data Retention

We keep account, booking, and support information for as long as needed to provide the service, comply with legal obligations, resolve disputes, prevent fraud, and maintain accurate business records. Saved addresses and recent locations may remain available in the app until you remove them or clear app data.

Security

We use reasonable technical and organizational measures to protect personal information. No internet service can guarantee absolute security, but we work to prevent unauthorized access, misuse, and unnecessary disclosure.

Your Choices And Rights

You may update your profile information in the app where available. You may request access, correction, or deletion of personal information by contacting us. Some records may need to be retained where required for legal, accounting, fraud prevention, or dispute-resolution purposes.

Children

Whish Taxi is not intended for children under 13 years old. We do not knowingly collect personal information from children under 13.

International Access

This privacy policy page is intended to be publicly accessible from anywhere in the world. It is a static, read-only page for users, app stores, and reviewers.

Changes To This Policy

We may update this Privacy Policy when our services, legal requirements, or business practices change. The latest version will remain available at this URL.

Contact Us

If you have privacy questions or requests, contact Whish Taxi Lebanon at support@whishtaxi.com or through the support options available in the app.