Whish Driver – Privacy Policy

Effective Date: June 21, 2025

This Privacy Policy explains how Whish (“we”, “our”, or “us”) collects, uses, and protects your information when you use the Whish Driver mobile application in Lebanon.

1. Information We Collect

When you use the Whish Driver app, we may collect the following types of information:

• Personal Information: Full name, phone number, email address, driver’s license, vehicle details, bank account or payment info.
• Location Data: Real-time GPS location while you are online or in a trip.
• Usage Data: Device type, operating system, app version, IP address, time stamps, and activity logs.
• Documents: ID, car registration, insurance, and background check details.

2. How We Use Your Information

• To register and verify your driver account
• To assign and track trip requests
• To process payments and earnings
• To ensure rider safety and security
• To communicate with you regarding app updates, support, or policy changes
• To comply with Lebanese legal and regulatory requirements

3. Information Sharing

We may share your data in the following cases:

• With riders – basic driver and vehicle details for trip coordination
• With payment processors to handle your earnings
• With authorities, only when legally required
• With service providers that help us improve or maintain the app

4. Data Storage and Security

All data is securely stored using encrypted methods and secure servers. We use best practices to prevent unauthorized access, loss, or misuse of your data.

5. Your Rights

You have the right to:

• Access your personal data
• Request corrections or updates
• Request deletion (subject to legal limitations)
• Disable location tracking by logging out of the app

6. Cookies and Tracking

We do not use browser cookies in the app, but we may use device identifiers and analytics tools to improve app performance and usage tracking.

7. Third-Party Services

The app may integrate with third-party services (e.g., map providers, payment gateways) that may also collect your data under their own policies.

8. Updates to This Policy

We may update this Privacy Policy at any time. Continued use of the app means you accept the latest version. You will be notified of significant changes.

9. Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact us at:

Email: [email protected]
Phone: +961-XX-XXX-XXX